Room Details

--Your room will be reserved for 4 hours beyond the time specified by you.
--Billing cycle is 12 noon

DAY OF ADMISSION: Admission time Your doctor or our clinical staff will advise you on the check-in time of your admission. Where to go? You should contact the Help Desk. If you need any assistance, please contact our staff on duty. What to bring for admission? Admission advice given by your doctor. Any ongoing medication

What not to bring?
We request you not to bring any cash or valuables. If you have any of these items when you are admitted, we would hand them back to your attendants. We do not take any responsibility for the valuables.

Consent
Before admission, your doctor would have explained to you, the nature of your ailment and the treatment planned. We request you to read the Consent Form carefully and deposit the same duly signed, at the time of your admission. Please feel free to ask any questions if you find the information incomplete.

DURING YOUR STAY: The in-patient care at Rockland Hospital is designed for your comfort and safety.

Your room
All rooms at the Rockland Hospital are centrally air-conditioned. Each bed has the following facilities;-

• Telephone
• Television
  
• Nurse call facility
  
• Attached Toilet

Crash-cart with necessary life saving equipment and injections on every floor.

Your meals Your meals are included in the accommodation package. You will be served three meals a day. These are well balanced vegetarian meals prepared under strict hygienic conditions. Special diets as advised by your doctor will be prepared at no extra cost to you. The meals are planned and their preparation is supervised by our trained and competent dietician. We request you not to bring any food from outside, or leave food in the cabinets. Your Entertainment Newspapers and magazines will be provided on request, at no extra cost.

Alcohol, Tobacco and Smoking
Consumption of Alcohol, Tobacco and Smoking is strictly prohibited in any form within the premises.

Hygiene
A clean and hygienic environment is essential for your well being. Our housekeeping staff ensures that the facilities provided are neat and clean. However we need your cooperation in maintaining adequate hygiene conditions.

Family and friends
We encourage family members to be our Partners in Care, to help our patients on the road to recovery. However, we request that the following guidelines be observed to ensure welfare of our patients:

• Children under ten years of age should not be brought into patient's room. This will help protect children from any possible infection
  
• We request you not to bring any flowers or eatables to the Rockland Hospital and adhere to the Visiting hours.

Visiting Hours
Only two visitors at a time.

Monday to Saturday (5.00 PM to 7.00 PM)
Sundays and Holidays (10.00 am to 12.00 noon) and (5.00 PM to 7.00 PM)
Other hours:

• Only one attendant at a time
  
• In case the patient is in ICU, the attendant can wait in the waiting area.

Visitor's convenience
For the comfort of your family and friends we have a waiting area on each level. Email and overnight stay for visitors is available on request

GOING HOME: While going home you will be given

• Discharge summary
  
• Investigation reports
  Please note, it takes 45 minutes to prepare your final discharge summary.

  Settlement of Bills
  You will be required to settle your bill in full, before leaving the Rockland Hospital. You will be provided with a comprehensive bill, with all charges included. All details of bed charges, investigations, medication, doctor's visit fees, surgeon's fees and consumables, will be indicated in your bill. You will be provided with a statement of charges accrued to your account on a daily basis, during the time that you are admitted at the Rockland Hospital. You or your attendant should review these bills, so that you can make the final payments on time. In case you have any queries, please contact the personnel at the Help Desk.

  At your service
  To ensure that your stay at the Rockland Hospital is a comfortable one, we have a dedicated staff, which will help you and guide you through each step of your stay.

  We value your feedback…
  In order to serve you better, we request your cooperation in filling out the Patient Satisfaction Questionnaire, on your way out.

UNDERSTANDING THE RISKS

All major operations include an element of risk and though these should 'not be over emphasized, the patient should be aware of these, particularly the elderly who are at a greater risk than the younger age group. Major complications include infection, blood clots in veins of legs and lungs. These can occur in any centre in the world.

Problems and aspirations of each individual patient differ and these must be discussed with the Surgeon at length before the patient accepts the Total Knee Replacement operation. Patient must know all that can go wrong and what can be done to save the situation.

CONSENT

For any surgical procedure, you need to sign an 'Informed Consent Form'. You must understand the language of the form and clarify all doubts before signing it.